The Subtle Art of Customer Connection: How Emotional Intelligence Builds Loyalty
Discover how authenticity and emotional intelligence foster trust, enhance the customer experience, and create meaningful connections that build loyalty.
The Marshall Connects Blog
60% of Employees Feel Disconnected—Here’s How Emotionally Intelligent Leaders Can Re-Engage Them
Gallup reports 60% of employees feel emotionally detached. Emotional intelligence helps leaders address burnout, low morale and boost employee engagement in the workplace.
Quiet Power: How Emotionally Intelligent Leaders Influence Without Control
Emotional intelligence empowerment leaders to influence through trust, self-awareness, and support, proving today’s strongest leadership is rooted in quiet guidance, not control.
Why Emotional Intelligence Is the Secret to High-Performing Teams
Discover how emotional intelligence strengthens workplace culture, enhances team performance, boosts employee engagement, and supports leadership development in today’s dynamic and evolving organizations.
Developing Leaders in Your Organization With EI: Turning Emotional Intelligence into Everyday Leadership Power
Emotional intelligence is essential for leadership development, driving team performance, employee engagement, and a strong workplace culture. Developing emotionally intelligent leaders transforms how organizations lead, connect, and grow from within.
Thriving Under Pressure: Master Emotional Intelligence to Manage Work Triggers
Workplace stressors are inevitable, but your emotional response shapes professional success. By applying emotional intelligence and emotional regulation, you can enhance self-management, stress management, and workplace productivity for greater resilience and well-being.
Case Study #6 | Enhancing Customer Service Through Emotional Intelligence
Customer service teams face challenges that go far beyond answering phones or emails. With rising expectations and emotional demands, many professionals struggle with burnout, fatigue, and declining performance. One company reversed this trend by turning to emotional intelligence, prioritizing stress management, emotional regulation, and interpersonal skills to revitalize both team morale and customer satisfaction.
Emotional Intelligence Online Course | September 17 - October 15, 2025
Don't Miss Out! Emotional Intelligence is the skill that’s transforming careers and workplaces. This fall, join Linda Marshall for an exclusive online course at Mohawk College: Emotional Intelligence: The KEY to Personal & Professional Success from September 17 - October 15, 2025.
The Motivation Multiplier: How Emotional Intelligence Fuels Workplace Achievement
Emotional intelligence with daily self-awareness, empathy, and self-management drives collaboration, motivation, and sustainable achievement drive in high-pressure, performance‑focused work environments.
Case Study #5 | Leading with Empathy During Organizational Change
Scenario: A mid-sized hospital launched a large-scale digital transformation by implementing a new electronic health record (EHR) system. The initiative was designed to improve patient care and operational efficiency. However, the shift dramatically altered daily workflows for frontline medical staff, particularly nurses and physicians who had long relied on the previous system.
