The Marshall Connects Blog

Quiet Power: How Emotionally Intelligent Leaders Influence Without Control

Quiet Power: How Emotionally Intelligent Leaders Influence Without Control

Posted in Emotional Intelligence, Insights, Motivational, News

Emotional intelligence empowerment leaders to influence through trust, self-awareness, and support, proving today’s strongest leadership is rooted in quiet guidance, not control.

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Why Emotional Intelligence Is the Secret to High-Performing Teams

Why Emotional Intelligence Is the Secret to High-Performing Teams

Posted in Emotional Intelligence, Insights, Motivational, News

Discover how emotional intelligence strengthens workplace culture, enhances team performance, boosts employee engagement, and supports leadership development in today’s dynamic and evolving organizations.

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Developing Leaders in Your Organization With EI: Turning Emotional Intelligence into Everyday Leadership Power

Developing Leaders in Your Organization With EI: Turning Emotional Intelligence into Everyday Leadership Power

Posted in Emotional Intelligence, Insights, Motivational, News

Emotional intelligence is essential for leadership development, driving team performance, employee engagement, and a strong workplace culture. Developing emotionally intelligent leaders transforms how organizations lead, connect, and grow from within.

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Thriving Under Pressure: Master Emotional Intelligence to Manage Work Triggers

Thriving Under Pressure: Master Emotional Intelligence to Manage Work Triggers

Posted in Emotional Intelligence, Insights, Motivational, News

Workplace stressors are inevitable, but your emotional response shapes professional success. By applying emotional intelligence and emotional regulation, you can enhance self-management, stress management, and workplace productivity for greater resilience and well-being.

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Case Study #6 | Enhancing Customer Service Through Emotional Intelligence

Case Study #6 | Enhancing Customer Service Through Emotional Intelligence

Posted in Case Studies

Customer service teams face challenges that go far beyond answering phones or emails. With rising expectations and emotional demands, many professionals struggle with burnout, fatigue, and declining performance. One company reversed this trend by turning to emotional intelligence, prioritizing stress management, emotional regulation, and interpersonal skills to revitalize both team morale and customer satisfaction.

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Emotional Intelligence Online Course | September 17 - October 15, 2025

Emotional Intelligence Online Course | September 17 - October 15, 2025

Posted in Emotional Intelligence, Insights, News, Upcoming Events

Don't Miss Out! Emotional Intelligence is the skill that’s transforming careers and workplaces. This fall, join Linda Marshall for an exclusive online course at Mohawk College: Emotional Intelligence: The KEY to Personal & Professional Success from September 17 - October 15, 2025. 

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The Motivation Multiplier: How Emotional Intelligence Fuels Workplace Achievement

The Motivation Multiplier: How Emotional Intelligence Fuels Workplace Achievement

Posted in Emotional Intelligence, Insights, Motivational, News

Emotional intelligence with daily self-awareness, empathy, and self-management drives collaboration, motivation, and sustainable achievement drive in high-pressure, performance‑focused work environments.

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Case Study #5 | Leading with Empathy During Organizational Change

Case Study #5 | Leading with Empathy During Organizational Change

Posted in Case Studies

Scenario: A mid-sized hospital launched a large-scale digital transformation by implementing a new electronic health record (EHR) system. The initiative was designed to improve patient care and operational efficiency. However, the shift dramatically altered daily workflows for frontline medical staff, particularly nurses and physicians who had long relied on the previous system.

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Why Employee Engagement Matters: Strategies for a Thriving Workplace

Why Employee Engagement Matters: Strategies for a Thriving Workplace

Posted in Emotional Intelligence, Insights, Motivational, News

Employee engagement is an emotional commitment that drives workplace culture, motivation, and productivity. Engaged employees bring enthusiasm and innovation, yet many companies struggle to foster a culture that supports long-term success.

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Case Study #4 | Transforming Team Dynamics through Trust and Collaboration

Case Study #4 | Transforming Team Dynamics through Trust and Collaboration

Posted in Case Studies

Scenario: A high-performing team faces internal conflict, hampering productivity and trust. By fostering emotional intelligence (EI), especially in areas of self-awareness and relationship management, the team overcomes challenges, rebuilds trust, and focuses on collaboration.

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We’re proud to say we’ve done some wonderful work with some wonderful community-minded organizations.

  • Pearson Dunn Insurance Inc.

  • Budds' BMW Hamilton

  • Hamilton Arts Council

  • Hamilton Philharmonic Orchestra

  • Mohawk College

  • OBIA

  • Physique Fitness

  • WEAVA

  • McMaster University - Student Success Centre

  • Hamilton Family Health Team

  • AllerGen
  • Marshall Truck & Trailer Repair Ltd.
  • Nielsen
  • PCL Construction
  • Royal Bank
  • Wesley Urban Ministries
  • North Hamilton Community Health Centre