The Subtle Art of Customer Connection: How Emotional Intelligence Builds Loyalty
Discover how authenticity and emotional intelligence foster trust, enhance the customer experience, and create meaningful connections that build loyalty.
Meet Linda Marshall – Emotional Intelligence Expert, Author, and Connector
Linda Marshall is an emotional intelligence speaker, motivational speaker, leadership coach, and author based in Ontario, Canada, inspiring audiences to lead with purpose and emotional insight for lasting impact.
Linda Marshall is the founder and president of Marshall Connects. With over 35 years of experience, she’s a passionate leader, emotional intelligence trainer, author, and motivational speaker who helps individuals and organizations thrive.
About Linda
A trailblazer in leadership development and emotional intelligence, Linda Marshall is the President of Marshall Connects and a respected thought leader, author, motivational speaker, television host, and entrepreneur. With over 35 years of leadership experience, Linda is passionate about equipping professionals with the tools to lead with emotional intelligence and drive meaningful change.
Linda launched Marshall Connects following a distinguished corporate career in senior executive roles. She is a certified Emotional Intelligence Trainer (EQ-i 2.0 and EQ 360), a Personality Dimensions® Facilitator, and a proud member of the Canadian Association of Professional Speakers (CAPS). Linda is also a Distinguished Fellow and Adjunct Professor at Mohawk College, inspiring emerging professionals to unlock their full potential.
As a recognized eSpeakers expert and trusted voice in workplace culture and performance development, Linda empowers people to lead with confidence, connect with purpose, and transform their organizations.
Books by Linda
Linda is the author of two transformational books:
- The Mindful Journal: Cultivating Emotional Intelligence through Reflective Writing – a guided journal designed to enhance self-awareness, mindfulness, and emotional growth through daily reflection.
- The Power of Emotion: A Practical Guide to Making the Most of Your Emotional Intelligence – an actionable resource for building EQ in everyday life.
- Giving Back: How to Find Your Personal Joy and Make a Difference to Others – a powerful guide to discovering fulfillment through meaningful connection.
Learn More About Linda’s Books
Services & Speaking
Linda works with leaders, teams, and individuals to develop emotional intelligence through dynamic speaking engagements, customized consulting, and one-on-one coaching. Whether on stage, in the boardroom, or virtually, her ability to engage and inspire makes her a sought-after facilitator and trusted advisor.
Her services include:
- Keynote presentations that motivate and educate audiences on emotional intelligence, leadership, and change management
- Interactive workshops and training programs are designed to build practical EI skills that improve communication, collaboration, and performance
- Executive and leadership coaching tailored to unlock potential, enhance self-awareness, and foster effective decision-making
- Organizational consulting to embed emotional intelligence into company culture and drive sustainable growth
With over 35 years of experience and a proven track record, Linda empowers professionals to lead with confidence, build stronger relationships, and achieve meaningful results.
Explore the Power of Emotional Intelligence with Marshall Connects' Insightful Blogs!
60% of Employees Feel Disconnected—Here’s How Emotionally Intelligent Leaders Can Re-Engage Them
Gallup reports 60% of employees feel emotionally detached. Emotional intelligence helps leaders address burnout, low morale and boost employee engagement in the workplace.
Quiet Power: How Emotionally Intelligent Leaders Influence Without Control
Emotional intelligence empowerment leaders to influence through trust, self-awareness, and support, proving today’s strongest leadership is rooted in quiet guidance, not control.
Why Emotional Intelligence Is the Secret to High-Performing Teams
Discover how emotional intelligence strengthens workplace culture, enhances team performance, boosts employee engagement, and supports leadership development in today’s dynamic and evolving organizations.
Developing Leaders in Your Organization With EI: Turning Emotional Intelligence into Everyday Leadership Power
Emotional intelligence is essential for leadership development, driving team performance, employee engagement, and a strong workplace culture. Developing emotionally intelligent leaders transforms how organizations lead, connect, and grow from within.
Thriving Under Pressure: Master Emotional Intelligence to Manage Work Triggers
Workplace stressors are inevitable, but your emotional response shapes professional success. By applying emotional intelligence and emotional regulation, you can enhance self-management, stress management, and workplace productivity for greater resilience and well-being.
