Scenario: A manager publicly berates an employee in front of the team, the negative ripple effect impacts all who witnessed it – honing self-awareness and implementing those strategies will help the entire team.
A fairly major error was made on a project. The manager is furious and berates the employee responsible in front of the team. What the manager doesn’t realize is that his actions do not just impact that particular employee, there is a negative ripple effect that impacts all who witnessed it. Furthermore, the manager believes that by publically reprimanding the staff member it will enhance overall productivity and ‘scare him/her straight.’
The Marshall Connects Solution
This situation is screaming for more self-awareness, in particular, the self-awareness strategy, ‘Observe the Ripple Effect of Your Emotions.’ In difficult situations such as this, being self-aware cannot be underestimated.
No one feels good watching another team member be humiliated, nor do they want to be the manager’s next target. Due to this situation, there is a good chance that on the next project instead of taking initiative the employees will ‘play it safe’ and do only as they are told.
This type of behavior affects morale and overall productivity negatively; it doesn’t make your team feel secure. We encourage our clients to observe their emotional reactions and work to realign them with alternative ways to communicate to deliver positive results for all. Understanding the way your emotions impact your team will significantly improve morale and productivity.
From the Client:
Linda taught us the tools for improving our Emotional Intelligence, self-awareness and mindfulness. We are confident that with continued use of the tools Linda provided us with (possibly increasing our awareness of) we will continue to see the benefits.