The Power of Empathy in Managing Conflict

Posted in News, Insights, Motivational, Emotional Intelligence

Conflict is part of our lives, and the way we manage it makes all the difference in how successful we are. Our use of empathy plays an essential role in how we manage conflict and if we can master this, it will have a profound impact on our lives.

The Power of Empathy in Managing Conflict, Marshall Connects


  • True empathy requires that you step outside your own emotion to view things entirely from the perspective of the other person.
    - Linda Marshall, Author

Enhancing our Emotional Intelligence

Typically as we strengthen our self-awareness we develop empathic skills and enhance our emotional intelligence. Empathy is the foundation of emotional intelligence and with practice, you can improve your empathy and manage conflict more effectively.

We’re not all born to be empathetic

When working with teams or individuals who are struggling to manage conflict in their professional or personal lives I recommend they practice empathy. Not everyone is born with the innate ability to be empathetic. Some have to work diligently to develop constructive relationships with the others. The good news is empathy can be learned.

Author Bruna Martinuzzi shares his tips for increasing empathy in his book, “The Leader as a Mensch: Become the Kind of Person Others Want to Follow." I have used Martinuzzi’s recommendations and agree they work well.

 Martinuzzi’s Tips for Increasing Empathy

  • Listen – truly listen to people.
  • Don't interrupt people.
  • Tune in to non-verbal communication. 
  • Practice the "93 percent rule".
  • Use people's name.
  • Be fully present when you are with people. 
  • Smile at people.
  • Encourage people, particularly the quiet ones, when they speak up in meetings.
  • Give genuine recognition and praise. 
  • Take a personal interest in people.

Stop and respectfully listen

When it comes to using empathy to manage conflict, you must stop and respectfully listen to how others feel and attempt to put yourself in their shoes. It’s only when we do this that we can relate to what the other person is feeling, especially if we have never experienced a similar situation. Practicing Martinuzzi’s tips will strengthen your empathy skills and most certainly enhance your relationships with others.


>> More Motivational Reads Here

Be the best version of you. Enhance your personal and professional life today!

Sign up for our Motivational Minutes emails – you won’t regret it, we promise!

We’re proud to say we’ve done some wonderful work with some wonderful community-minded organizations.

  • Pearson Dunn Insurance Inc.

  • Budds' BMW Hamilton

  • Hamilton Arts Council

  • Hamilton Philharmonic Orchestra

  • Mohawk College

  • OBIA

  • WEAVA

  • McMaster University - Student Success Centre

  • Hamilton Family Health Team