2020 Episode 11: The Power of Empathy

Posted in Business Wellness In Hamilton

Business Wellness in Hamilton, Season 4, Episode 11


Host Linda Marshall invites her guest to discuss the power of empathy on Episode 11, Season 4 of Business Wellness in Hamilton

Empathy plays a significant role in your interactions with others. When you demonstrate empathy, you recognize and understand others' feelings and opinions by figuratively walking in their shoes or seeing things through their eyes. We develop empathy by discerning the feelings of others, understanding their emotions, and utilizing that understanding to relate to them more effectively. The emphasis must be on "emotion," making connections with how others are feeling. 

Some of us are born with keen empathetic skills that we practise regularly, but for others, underlying empathy skills are not innate. Adults can increase their empathy to develop constructive relationships with others.

Join my special guest, Richard Anderson, Executive Director, Smart Serve Ontario, and me to discuss the power of empathy for the premiere show on Friday, November 27, at 8:00 pm.

GUEST: Richard Anderson

Executive Director, Smart Serve Ontario

Richard Anderson has extensive experience working in the nonprofit industry for most of his career. He has 25 years of practice at Sheridan College and Mohawk College, where he managed Student Associations with large budgets and staff. Richard was the licensee for the campus pubs and oversaw the bar and restaurant operations as well as board governance. 

Richard began with Smart Serve Ontario in July of 2017 as the Executive Director and has since been active learning the industry and raising the Smart Serve profile in Ontario. His mandate is to support the industry in their endeavours to ensure responsible alcohol service aligns with public safety for the good of our communities. His organization continues to provide a responsible alcohol consumption message to the broader public, including university and college students.

Richard is active in his community and sits on the boards of Arrive Alive/Drive Sober and Burlington's Sound of Music Festival.

WEBSITE www.smartserve.ca     LINKEDIN Richard L Anderson

Watch Show Promo Here


Linda Marshall, Author, Entrepreneur, Motivational Speaker, Television Host, Certified Emotional Intelligence Trainer, Coach, and thought leader in emotional intelligence, hosts Business Wellness in Hamilton on Cable 14 weekly. During each episode, Linda invites special guests to discuss buzz-worthy topics and share strategies to strengthen business wellness.


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We’re proud to say we’ve done some wonderful work with some wonderful community-minded organizations.

  • Pearson Dunn Insurance Inc.

  • Budds' BMW Hamilton

  • Hamilton Arts Council

  • Hamilton Philharmonic Orchestra

  • Mohawk College

  • OBIA

  • Physique Fitness


  • McMaster University - Student Success Centre

  • Hamilton Family Health Team

  • AllerGen
  • Marshall Truck & Trailer Repair Ltd.
  • Nielsen
  • PCL Construction
  • Royal Bank
  • Wesley Urban Ministries
  • North Hamilton Community Health Centre